Frequently asked questions

Choose your design, size and format, then fill in the Personalize it box on the product page. Write your names, dates and words exactly as you want them printed. The numbers for fonts and colors are shown in the product photos.

We email you a free digital proof, usually within 24 hours. Nothing is printed until you approve it, and changes to text, fonts and colors are free at the proof stage.

Production takes 2-5 business days, including your proof. Delivery in the US then takes 2-5 business days. The product page shows an estimated arrival date. See our Shipping policy for details.

Your order is printed by our production partner Gelato at the facility closest to you. US orders are normally printed in the US and shipped domestically, and shipping in the US is free.

Send us a photo and we'll take care of it. A picture of the damage, and the packaging too if you still have it, lets us open a claim with our production partner right away.

We'll send you a new one, and you don't need to return anything. If the color, alignment or finish doesn't look the way it should, message us and we'll reprint it at no cost to you.

Because every piece is personalized just for you, returns and exchanges are not accepted. That's why we send a proof first. Damaged or misprinted orders are always replaced. See our Refund policy.

I design every piece in my studio, and production is handled by Gelato, a print-on-demand network with facilities in more than 30 countries. Framed canvas is cotton-polyester canvas on wood stretcher bars in a floating frame; we also offer unframed canvas, matte posters and 5 mm foam boards.

The room scenes are digital previews made with the help of AI tools, to show size and style. Your print shows your own text in the design you choose.

Please do. A custom size, which frame color suits your room, whether a piece will work above your sofa: we answer within 24 hours, usually much sooner. Email hello@serenowalls.com.